Product overview #

HeySora is a multi-tenant AI customer-support platform. An AI agent answers customers from your approved knowledge; whenever it is unsure, or the customer asks for a person, the conversation is handed to a human operator in the same workspace.

The pieces #

• Workspace (app.heysora.ai) - where your team signs in: operators, supervisors and administrators work the inbox, manage agents, knowledge, quality and settings.
• Channels - customers reach you through the web chat, a mobile app (via the SDKs) or your own backend (the integration API). Telegram and WhatsApp are also available as messaging channels.
• Machine API (api.heysora.ai) - the HTTP routes used by your backend and the mobile SDKs.
• Documentation (docs.heysora.ai) - this public site. Documentation that depends on your own organisation (credentials, connections, logs, the sandbox) lives inside the workspace and needs a sign-in.

Where to go next #

• API quick start to call the API.
• SDKs for mobile apps.
• Authentication and webhooks for server integrations.
• Messaging channels architecture, Telegram and WhatsApp for messenger support, and the website chat widget for the chat on your own site.
• Security basics for how customer data is protected.